Introduction

We always aim to provide high standard of service. Our customers’ views are important to us as this helps us improve our services and always able to provide excellent customer service as we work with our clients in their loan journey with us.

Making comments, suggestions, or recommendation

We believe customers’ suggestions will help us minimise complaints. Anyone using our service may email us comments, suggestion, and recommendation on how to improve our service. Let us not all wait for the issue to occur. Let us all work together to preventing issues that can be prevented by improving our services.
If you wish to drop us a comment, suggestions or recommendation, please do not hesitate to email us at info@crediblefinserv.co.uk or give us call and speak to one of our loan managers on 0203 675 8755 for your comments, suggestions or recommendations.
We would like to thank you in advance, and we are looking forward to give you the best service as we could.

Making a complaint

Though we try to provide our clients the best service we could, we are happy to hear your complaints, investigate and resolve this as quickly, effectively and in a fair way. Complaints will be treated seriously. We aim to respond to all complaints within 5 business days. We aim to resolve all complaints within 21 business days.

How you can raise a complaint.

You can raise a complaint by telephone, by sending us an email or letter through post or through our member of staff through one of our following contact details:

Complaints Department
Telephone Number: 0203 675 8755
Email: info@crediblefinserv.co.uk
Website: www.crediblefinserv.co.uk.
Go to contact us and enter your message into our message section.
Address: Capital Finserv Limited t/a Credible Finserv 86-90 Paul Street, London EC2A 4NE

IMPORTANT NOTE

To provide reasonable assistance and resolve any complaints, we may ask for additional documentation from you. If we cannot resolve the dispute within 21 working days. We will advise this in writing and provide a reason as well as an expected resolution time frame.
If you remain unsatisfied with the outcome of your complaint, you may escalate the complaint to Complaints Manager by emailing info@crediblefinserv.co.uk or send a letter to Complaints Manager:

Address: Capital Finserv Limited t/a Credible Finserv
86-90 Paul Street,
London EC2A 4NE